Refund Policy
Last updated:
This Refund Policy explains how cancellations and refunds work for paid ReqBrief subscriptions, operated by Danial Pourgolabi Ardakani(“we”, “us”). It supplements our Terms of Service.ReqBrief is currently free during early access; this policy applies to paid plans once they are available.
1. Who you buy from (Paddle)
Paid ReqBrief subscriptions are sold through Paddle, our merchant of record. When you purchase a subscription, the transaction is legally between you and Paddle: Paddle processes your payment, collects and remits any applicable VAT or sales tax, issues your invoice, and processes refunds. Purchases are additionally governed by Paddle’s Buyer Terms and Paddle’s Refund Policy. Nothing in this policy reduces any right you have under those terms or under mandatory consumer protection law.
2. Your 14-day right of withdrawal (EU/EEA)
ReqBrief is offered for business and professional use (see our Terms of Service), and statutory consumer withdrawal rights do not apply to business purchases. If you nonetheless qualify as a consumer in the EU/EEA, you have a statutory right to withdraw from a distance contract within 14 days without giving a reason (Directive 2011/83/EU; in Portugal, Decreto-Lei n.º 24/2014). For ReqBrief this means:
- You may withdraw within 14 days of your first subscription payment and receive a full refund of that payment.
- If your subscription starts with a free trial, a new 14-day withdrawal period begins when the trial converts to a paid subscription (your first charge).
- Because a subscription is a continuously supplied digital service, starting to use ReqBrief does not remove this right. If you used the service before withdrawing, a proportionate amount for the period of use may be deducted where the law permits.
Withdrawal refunds are processed by Paddle to your original payment method, normally within 14 days of the request being approved.
3. Cancelling your subscription
- You can cancel at any time — from your account’s billing settings or via the manage-subscription link in any Paddle receipt email.
- Cancellation takes effect at the end of your current billing period: you keep full access until then, and you will not be charged again.
- We do not provide partial or pro-rata refunds for the unused remainder of a billing period, except where required by law (see section 2) or under section 4 below.
- Cancelling your subscription does not delete your account or your data; you can keep using any free tier or delete your account from the account settings.
4. Renewals
Subscriptions renew automatically at the end of each billing period. For annual plans, Paddle sends a reminder email before the renewal charge. If you are charged for a renewal you did not intend:
- Contact us within 14 days of the renewal charge, and
- provided you have not materially used the service since the renewal, we will ask Paddle to refund the renewal payment in full.
5. Refunds outside the statutory right
Beyond the rights described above, refunds are handled case by case. If something went wrong — a billing error, a duplicate charge, or the Service materially failed to work for you — contact us and we will look at it fairly. Paddle reviews refund requests on the same basis, considering the nature of the product, the reason for the request, and usage. We may decline refund requests that show a pattern of abuse (for example, repeatedly subscribing, generating briefs, and requesting refunds).
6. How to request a refund
You can request a refund through either channel:
- Email us at contact@reqbrief.com or use our contact form, including the email address you purchased with and the approximate purchase date.
- Contact Paddle directly via paddle.net (the order lookup linked from your receipt email).
Approved refunds are returned to your original payment method by Paddle, normally within 14 days.
7. Consumer disputes
If we cannot resolve a complaint together, consumers may refer the dispute to an alternative dispute resolution (ADR) entity. Details of the competent ADR entity are in our Imprint. This does not limit your right to bring a claim before the courts of your country of residence where mandatory consumer law provides for it.
8. Changes to this policy
We may update this policy from time to time. Material changes will be communicated via in-app notice or email at least 14 days before they take effect and apply on a forward-looking basis; they never reduce statutory rights attached to a purchase you have already made.
9. Contact
Questions about this policy? Email contact@reqbrief.com or use the contact form at https://reqbrief.com/contact.